Shipping policy

Returns

We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be unused, unopened, and in its original packaging. Items that are damaged, used, or missing parts not due to our error may not be eligible for a refund.

Certain items such as perishable goods, personalized products, digital downloads, and gift cards cannot be returned.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.

If you have not received your refund within the expected time, please contact your bank or payment provider before reaching out to us.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please contact us before returning the product.

Return Shipping

Customers are responsible for covering the return shipping costs, unless the item arrived damaged or faulty.
We recommend using a trackable shipping service to ensure the item is safely returned to us.

Order Issues

If you received the wrong item, a damaged product, or your order is missing items, please contact us within 7 days of delivery, and we will resolve the issue as quickly as possible.

Contact Us

For any return questions or support, please contact us at:
info@wafffandmore.lv