FAQ

We process and ship all standard orders within 1 week.

For customisable, handmade items, please allow up to 5 business days for production before shipping.

Shipping Times:
Latvia: 3–5 business days
EU: 5–12 business days (depending on destination)

Yes — all PAWFF toys are handmade from natural, pet-safe materials.

We use durable, tightly braided cotton that is gentle on teeth and gums.

Absolutely!

Leave your preferred colour codes or combinations in the order notes at checkout, and we’ll personalise your toy.

Yes. Every toy in our Toy Collection is hand-braided in Latvia with care, using high-quality natural cotton.

Small variations make each toy truly unique.

Care products, snacks, and personalised name tags are all made in Latvia.

Only the toys included inside the gift boxes are sourced from trusted EU makers.

You have 30 days to return your items if you're not satisfied. Products must be unused and in original packaging.

Check our returns policy for more information.